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HOW DO I REACH YOU BY PHONE? You can call us at: (386) 689-6388
Lusciouscargo.com currently accepts American Express, Visa, MasterCard, Discover and PayPal. We also accept checks ... email us for details.
SECURITY - USING A CREDIT CARD
Orders placed on our site are encrypted using SSL technology*, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL. If you still have any concerns about ordering electronically, feel free to call us at (321) 214-0089 and place your order over the phone. You can also print your shopping basket page and fax your order to (321) 214-5986. OR you could give us a call, leave your number, and we'll call you back on our nickel.
*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions. *Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers and that we will NEVER ask for sensitive information via email.*
If you wish to create an account (and what's to lose?) we will ask you to select a username and a password, as well as a valid email address. If you forget your password, there is a prompt on the "log in" screen that reads "email my password". You will need to provide your user name and email address at which point your password will be emailed to you in the blink of an eye. If you've also mislaid that username, we will not call you a twit as we have roughly 78 usernames floating around somewhere. Just click on the Contact Us button, let ue know that it's simply flown the coop and we'll send it to you posthaste.
State law requires that lusciouscargo.com charge 7.0% sales tax to customers with a ship-to address in the state of Florida.
SALES AND PROMOTIONS
Sales and discounts are not applicable towards Sample Packets or any products from: Diptyque, Child Perfume and L'Artisan Parfumeur.
SHIPPING CHARGES AND DELIVERY OPTIONS
lusciouscargo.com uses USPS, with delivery confirmation (which is not to be confused with TRACKING information; the USPS service provides you information as to when a package has been delivered; you cannot track its progress along the way.) Upon request we will ship via the carrier of your choice---just give us a call and we'll give you a quote. In most cases we will ship via USPS Priority and sample packet orders via First Class airmail (non-trackable).
How long will it take to receive my shipment? Good question. In most instances, if the item is in stock, we begin the packaging process within 1 to 2 business days of an order's receipt, Monday through Friday. Please bear in mind, however, that in an effort to keep costs down we do not have staff 24/7. Therefore, an order placed at 10:30am Saturday will not begin processing until Monday. All orders of in-stock product will be shipped the same day or next day, and your order will be received within 3-4 business days.
Also please note that any orders including products or samples that are temporarily out of stock will delay your entire shipment until we receive the out-of-stock merchandise. Orders placed that are subsequently changed in any way (i.e., substitution or deletion/addition of new product to order), sample substitutions, etc. may also be delayed.
Finally---Luscious Cargo takes great care in the presentation and shipping of its packages. Please be aware that we cannot be held responsible for the vagaries of the shipping industry, nor for the out-of-stock status of certain perfumeries.
Refer to the chart below to assess the damage.
|Merchandise Amount||Shipping Charges||Shipping Method|
|$0.00 - $50.00||$10.99||USPS Priority (includes Delivery Confirmation)|
|$50.01 - $99.99||$11.99||USPS Priority (includes Delivery Confirmation)|
|$100.01 - $149.99||$11.99||USPS Priority (includes Delivery Confirmation)|
|$150.01 +||FREE. Please note that this applies only to online orders that are shipped in one box. If a product is out of stock and you request that it be sent in 2 separate shipments, we will need to apply applicable shipping charges for the 2nd shipment. You can avoid the shipping charge if you are willing to wait 3-4 days for the out-of-stock product to arrive. Also, if you have ordered product that is backordered or out of stock, we will ship the in-stock items.|| USPS Priority (includes Delivery Confirmation) |
*Please note that, unlike several other commercial websites, we do in fact ship to PO boxes. Please be advised, however, that under no circumstances will Luscious Cargo LLC or www.lusciouscargo.com bear any responsibility for any losses sustained by shipping to a PO box.*
| Samples Only
|| (included in price)
|| USPS First Class Airmail; 4-10 days
Your credit card will not be charged until the order is processed. Obviously this is not the case with PayPal, but this is something over which we have no control. We highly recommend that you NOT use PayPal for orders that are temporarily out of stock. This is your call, of course!
We do know what it’s like to be caught in a bind (as in Friday’s your mother-in-law’s birthday and it’s 4:00 on Thursday afternoon and you’re stuck in the Keokuk airport)---before panic sets in, give us a call! We’ll do everything humanly possible to ensure that she’ll be speaking to you next Thanksgiving. Whether or not this is a good thing is up to you.
Yes, we do ship internationally. Wherever you happen to be, we’ll get it there. (We do not, however, ship to an international P.O. Box.) We ship via the UNITED STATES POSTAL SERVICE; we offer either Priority International Mail, for which you should allow 7 - 20 days. We also offer Expedited International Shipping, for which you should allow 2 - 6 days. If you would prefer to use an alternative carrier, please let us know and we'll provide you with a quote. Please note that free shipping promotions are not applicable for international orders, nor for our "free shipping over $150.00" offer. Charges are based on weight and value of the package, and will be indicated during the checkout process (in other words, you'll know what you're paying PRIOR to checkout). **Please note that Luscious Cargo LLC cannot be held responsible for your package once it leaves U.S. Customs.
lusciouscargo.com will be happy to accept returns, within 10 days of purchase, of---and please allow us to stress here---UNOPENED and UNUSED---merchandise. Please return your unopened product in its original packaging (and we highly recommend you purchase insurance) - and don't forget to return the samples we sent with your order as well. Unequivocally and without exception, we cannot accept returns of sample packs, used lotions, gels or fragrances. We don't mean to sound harsh, but this is standard industry practice. If you're unsure of something, please order a sample prior to purchasing the bottle. This is for everyone's protection - you'd not want us to send you used product, right? Thanks for your understanding.
If you wish to return your unopened merchandise, please call us at (321) 214-0089 or email us via the "Contact Us" button found throughout the website. Provide all details relevant to the return, and you will then be issued a Return Authorization Number, which should be written on the outside of your package. Our warehouse will be unable to accept returns of packages that do not bear this Return Authorization Number. Please understand that you will not be refunded your original shipping charges, nor will lusciouscargo accept responsibility for charges incurred for shipping the return back to us (unless the reason for the return is that we've screwed up somehow). If you have taken advantage of a free shipping code and subsequently return the unopened merchandise, you will be charged our shipping costs.
And finally please understand that we must ask that you return the samples that were included with your order as well.
Once we have received the unopened merchandise and the free samples we will credit your card, minus shipping costs. Luscious Cargo will, at our discretion, apply a restocking fee (not to exceed 15% of returned product amount) to certain returns (i.e., products or samples that we must destroy).
lusciouscargo.com usually processes orders within 1-2 days of receipt of an order (with the exception of our sample packet, which MAY take 1-2 weeks to arrive during our busy seasons). And then again, you might receive it in 3 days. We're just trying to cover all bases here.) On any given day, however, it’s conceivable that we’ll be shipping an order out the day it’s received. This makes it almost impossible to cancel your order, unless you can cancel it quick as a bunny---within, say, 3 hours. Please call us with your cancellation. Once again, that number is (321)689-6388.
*Please note that if your order is cancelled after it has shipped, for any reason that does not involve an error on the part of lusciouscargo, you will be reimbursed (minus shipping costs) via a credit to your credit card. You will be responsible for shipping the cancelled order back to us. Such credit will be applied upon our receipt of the merchandise.
In all cases, the following applies: *Good for domestic orders only. *May not be applied towards previous purchaes. *May not be combined with other coupon codes or promotions unless ptherwise specified.*
The response to our gift packaging and shopping bags has been, if we do say so ourselves, wildly enthusiastic. If you would like your items gift wrapped, simply check the appropriate box during the shopping process (this option appears on each product page, and not on the checkout page) - and that’s all there is to it. GIFT CARDS/MESSAGES: If you would like to include a gift message, just supply the text on the "Samples" page (and it's also helpful to know the gender of the recipient; the occasion (birthday, etc.). We've scoured the globe for some pretty cool/whimsical/amusing/memorable gifting products---and wouldn't want to send a bottle of La Chasse to your mother-in-law wrapped in paper embellished with several species of fish. That said - We'll take care of the rest. Whatever that is. There is a charge of $5.95 for this deluxe gift wrap (and we do mean deluxe!)
WISH LISTS/GIFT REGISTRIES
By far one of our MOST frequently answered questions is "What’s up with this "Search Wish Lists" thing?" Well, it goes something like this---one of the features of creating an account at lusciouscargo.com is the Wish List attribute, and its benefits are twofold: